Page 5 - NBIZ Magazine June 2023

These rankings are based on Sales are built upon trust. True #2 – Undertake the work by
the interactions the public has professionals understand the impor- focusing first and foremost on the
with various professions. One's tance of building trust. Failure to clients and customers instead of
action are what clients, customers, consistently and promptly return all the dollar signs.
and the general public see. More communications builds distrust. Bette Davis had one of the best
importantly, those same individuals Take this short self-reflection quotes about work and money.
(our clients) react to our actions/ assessment to clarify one’s consis- “To fulfill a dream, to be allowed to
behaviors. Actions or behaviors tent and prompt response to all sweat over lonely labor, to be given
reflect one's ethics or moral code. communications. a chance to create, is the meat and
There probably is an endless list of ❶ On average, I respond to all com- potatoes of life. The money is the
behaviors that demonstrate profession- munications including phone calls, gravy.” When we direct our behav-
alism. Here are my top five with the texts, and emails within ____ (fill in iors toward the customers instead of
presumption that being highly ethical the blank) minutes or hours. toward the dollar signs, we have a
is embedded within all behaviors. much greater chance of success. So
❷ In the last week, I have consis- often the urgency for banking one’s
tently and promptly responded commission is broadcasted either
#1 – Consistently and to all communications: 100% of consciously or subconsciously to the
promptly responsive to all the time, 75% of the time, 50% of sales lead.
communications. the time, 25% of the time. (Write This “Got Professionalism” tip
How often do we hear this voice down the percentage and be also returns to ethics with the idea
mail, “Your call is very important honest with yourself.) “do what you say, say what you do.”
to me…Please leave your name, ❸ In the last month, I have had _____ Avoid making statements that are in
number, and a brief message and I (fill in the blank) individuals call me errors or promises one didn't keep.
will call you back as soon as pos- back more than once because I failed One of the best responses is, “I don’t
sible?” Often one must call back a to return their communication. know, but I will get that answer to you
second or third time to speak to the ❹ I become frustrated when others ASAP.” Very few people expect a pro-
person he/she needs to reach. do not return my communication. fessional to know everything. Often
Sometimes, people are confronted Yes or No one is the source of the source, which
with a voice mailbox that is full. In means you can direct the person to a
many instances, the receiver never ❺ Am I creating frustration for those resource that may better answer the
returns the communication promptly who contact me by not communi- question at hand.
or at all. cating promptly? Yes or No

#3 - Being supportive of working
The Annual Gallup Poll on Honesty/Ethics in Professions with local small businesses or
not-for-profits within one’s
community.
Focusing on local small businesses
and not-for-profits speaks a lot to
one’s professionalism. Volunteering
without any expectation of a reward
is good for everyone. Good deads do
re-reward. Professionals do not look
for the reward but are happy when
they have acknowledged if that
acknowledgment happens.
By traveling this volunteering
path, new relationships and new
connections are established. More
often than not, these connections
do lead to new business opportuni-
ties. The reason is simple, TRUST!
People buy from people they
know and trust. Getting to know
someone without any expectation
Americans' Ratings of Honesty and Ethics of Professions in 2022. (Credit: Gallup / Cropped / of a business reward becomes the
https://tinyurlcom/2hwcssjw) foundation for trust.

NBIZ ■ June 2023 5