Page 11 - NBIZ August 2020

regionally. Below are several crisis cat- activity, trespass, attractive nuisance, not ALL incidents can be foretold. Once
egories to consider when formulating a terrorism, bomb threat, sabotage identified, the crisis plan process can
business crisis management plan. and arson. begin. While the likelihood of a crisis de-
Management Crisis. A manage- Note that not all exposures will, or stroying a business tends to be remote,
ment crisis can be a violation of a even can be, identified. These should the chances increase dramatically when
rule, a law or a regulation by an be identified as potential, real risks the one of the categories of crisis occurs.
employee or officer of the company. business can reasonably believe could The impact will be a disruptive event to
It can be a litigated matter against occur. The business needs a plan of the company and its employees, cus-
the company. It can be a reputational action to address possible incidents, and tomers, operations and, importantly,
issue that management needs to ad-
dress. It can also be a problem related
to the board or the chief executive
officer (CEO).
Business Events. Business events
could include product recall, shortage
or overstock of a product, loss of a
sole supplier or a primary customer,
product defect, lack of skilled labor, EMPLOYER
franchisee v. franchisor disputes or an BENEFIT SERVICES
industry downturn.
Disease or Epidemic. COVID- 19
is only one of the varying outbreaks
that have occurred in the U.S. business
market. Anthrax, West Nile, SARS,
E. coli, H1N1, Ebola and Zika all have
happened in the United States within
the last 20 years. Businesses and
governments need to add disease or PLAN PAYROLL BENEFIT
epidemic to the crisis vulnerability list. ADMINISTRATON MANAGEMENT PACKAGE
Human Resources. Within this Assistance and research Get your employees MARKETING
category are areas that relate to to keep you informed paid quickly so you Document
employees (e.g., unions, layoffs, hiring and in compliance with can get back to doing administration of
what your company
state and federal laws.
401(k) and 403(b)
practices, workplace violence, discrim- does best. including employee
ination, diversity/inclusion, sexual enrollment assistance.
harassment and labor trafficking).
Operational Events. Operational
events involve utilities and power fail-
ures that occur for an extended period,
governmental shutdowns that impede
business operations, political changes
(e.g., Brexit) and market investment
fluctuations.
Technological. Technological crises
CLAIMS
HUMAN
BENEFITS
may include such events as cyber hack- MANAGEMENT RESOURCES EDUCATION AND
ing or ransom, information technology When a claim is CONSULTING CONSULTING
(IT) server shutdowns, crypto currency made, we assist in the Develop policies and Cra a competitive

and the use of Bitcoin. process, from the first procedures, address employee benefits plan
Nature. Nature crises run the filing of the claim to its recruiting strategies, to recruit and retain
gamut of flood, fire, hurricane, resolution. develop job descriptions. valuable employees.
tornado, earthquake, hail, mudslide,
frozen pipes or roof collapse due to
excessive snow. PUTTING ALL THE HEALTHCARE
Human. The human crisis BENEFIT PIECES TOGETHER
category is more difficult to define
specifically as human nature can be OFFICE ONLINE
713-647-9700
www.corebenefits.net
unpredictable, Examples may include
active shooter, riots, looting, criminal
NBIZ ■ August 2020 11